Returns & Exchanges
At Valencia Perfumes, we want you to be completely satisfied with your signature scent. If your purchase isn't quite right, we offer a 30-day return policy for items in their original, unopened packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Authorization.
Secure Your Package
Carefully pack the fragrance in its original box and protective sleeve to prevent damage during transit, ensuring the seal remains intact.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing