Frequently Asked Questions
Everything you need to know about our luxury fragrances.
Are your fragrances authentic?
Yes, all perfumes sold at Valencia Perfumes are 100% authentic, sourced directly from the original designers or authorized distributors.
How should I store my perfume to ensure it lasts?
To maintain the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What is your return policy for opened items?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original cellophane packaging within 30 days of purchase.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is the difference between EDT and EDP?
Eau de Parfum (EDP) contains a higher concentration of fragrance oils (15-20%) compared to Eau de Toilette (EDT) (5-15%), resulting in a longer-lasting scent profile.